We’re Hiring!
Client Relations Personnel
Location: Accra, Ghana (Hybrid)
Company: Jema Studios
Type: Full-Time
At Jema Studios, we believe every client deserves an unforgettable experience — not just beautiful photos, but deep, meaningful connections. That’s why we’re looking for a Client Relations Personnel who is warm, organized, emotionally intelligent, and passionate about people.
If you’re the kind of person who remembers birthdays, listens deeply, solves problems before they arise, and knows how to make others feel valued — we want you.
Your Role
As our Client Relations Personnel, you will be the heartbeat of our client experience. You’ll work across departments (Sales, Finance, Production, Post-production, and Marketing) to ensure every client – past and present – feels heard, appreciated, and excited every time they engage with Jema Studios.
Responsibilities
- Keep all invoices and client records up-to-date (Zoho Books & Pixieset)
- Centralize client information (Google Sheets for local, Pixieset for international)
- Engage with active clients at least twice a month for updates and check-ins
- Ensure clients complete onboarding questionnaires and book consultations
- Make sure consultants and creatives are briefed and punctual for meetings/shoots
- Collect and follow up on client feedback, resolving any issues promptly
- Build relationships by tracking birthdays, anniversaries, and milestones – and sending gifts or well-wishes from the brand
- Work closely with vendors to keep them engaged and supported
- Maintain a well-organized CRM and submit fortnightly reports to supervisors
What We’re Looking For
- Excellent communication & interpersonal skills
- Detail-oriented and proactive
- Experience with CRM tools or spreadsheets
- Strong organizational and reporting skills
- A natural people-person who genuinely cares
- Bonus: Familiarity with creative industries or photography
Why Join Us?
- You’ll be part of a purpose-driven, passionate, and creative team
- You’ll get to work in a dynamic environment that values innovation, care, and community
- You’ll be building real connections with amazing people – clients, creatives, and collaborators alike
To Apply:
Fill out the intent form.
Send your CV and a short note (or video!) telling us why you care about people and client experiences to:
talentandjema@gmail.com