Terms of Service

The Client engages Jema Studios to provide photography and/or videography services as described in the Client's selected package and invoice (the “Services”). Services, coverage hours, team size, deliverables and pricing are defined by the selected package, the issued invoice, and any written addendum agreed by both parties.

The Studio assigns a Lead Photographer, Cinematographer or Team Lead to the event. Jema Studios operates from Accra, New York, Toronto and Amsterdam.

To secure a booking: the Client reviews the rate card, submits an inquiry, the Studio issues an invoice, the Client pays the booking retainer, and the booking becomes confirmed. Confirming a booking signifies acceptance of this Agreement.

Following confirmation, questionnaires are issued, a creative consultation is scheduled, a team lead is assigned, and pre-production planning begins.

Retainer. A 30% booking retainer is required to secure the event date. The retainer is non-refundable, applied toward the total service cost, and is compensation for reserving the date.

Remaining balance. The payment schedule is defined on the Client's invoice. Outstanding balances must be cleared before the day of the event or final delivery, unless otherwise agreed.

Additional charges may apply for extra hours, additional deliverables, retouching beyond package scope, travel and accommodation, express services, and extended edits or revisions.

To ensure excellence in preparation and storytelling, the Studio operates a structured system of up to three questionnaires, each with a distinct purpose:

• Client & Event Information Form — contact details, event logistics and core planning, sent shortly after booking.
• Production Readiness Form — timelines, vendor coordination, ceremony structure and coverage priorities.
• Creative Direction & Film Preferences Form — storytelling, film mood and music, album considerations and post-production guidance.

For time-sensitive bookings, the Studio may issue a single consolidated (express) questionnaire. Clients agree to provide accurate information, submit forms on time, and notify the Studio of changes to timelines, venues or logistics. The Studio is not responsible for issues resulting from incomplete or inaccurate information.

Arrival times: weddings — 60 minutes before the ceremony; general events — 30 minutes before the start. Coverage ends based on booked hours, and time begins when the team arrives at the agreed location. Additional hours incur additional charges unless pre-approved.

Team size depends on the selected package. For events exceeding 100 guests, an additional photographer is strongly recommended. A Creative Director may be present depending on package scope and client needs. All team members are trained professionals capable of work consistent with the Studio portfolio.

For events outside the Studio's base city, the Client covers transportation, accommodation and destination-specific costs. The Studio may require arrival one day prior for preparation; accommodation must be safe, reputable and reasonably close to the venue.

International travel. The Client covers visas, flights, accommodation, local transportation and equipment logistics where applicable. All travel bookings require Studio approval, and confirmed travel arrangements are non-refundable.

Unprocessed JPEGs. Clients receive unprocessed JPEG images — captured directly from the event without editing — within 7 working days where applicable. This applies to all packages.

Studio-led selection. Jema Studios selects the images for editing in all packages, ensuring storytelling consistency, delivery efficiency and brand-level quality control. The Studio retains full discretion in image selection.

All selected images receive professional editing — colour correction, exposure, cropping and signature Studio styling. Retouched images (R#) include detailed refinements such as skin adjustments, hair and makeup corrections, distraction removal and advanced colour grading. Additional retouching may be requested at extra cost.

• Unprocessed JPEGs: 7 working days.
• Edited gallery: 21 working days.
• Film trailer: 21 working days.
• Full film: up to 90 working days.
• Albums and frames: 90–120 working days.

Clients receive one revision round for video deliverables; revision requests may affect delivery timelines. Express delivery is available at additional cost. Deliverables may be picked up at the studio or delivered at the Client's expense.

Jema Studios may feature selected work on its website, blog, social media, printed portfolio, studio samples and marketing materials, based on storytelling value and brand alignment. Publication is not guaranteed unless included in the Client's package.

Where included, the Studio may provide up to 10 curated photographs, a highlight reel and a blog feature, for a publication period of up to 30 days. The Studio retains full editorial control; publication does not transfer ownership or approval rights.

Jema Studios retains full copyright ownership of all images and video. Clients receive a personal-use license allowing social media sharing, printing, personal archiving, albums and gifts. Commercial use requires written permission.

The 30% booking retainer is non-refundable. Cancellation terms are governed by this Agreement and the Client invoice. Rescheduling requests are subject to Studio availability.

The Client acknowledges that they have reviewed the Studio portfolio, that the Studio retains artistic discretion, and that the editing style remains consistent with brand standards. Creative disagreement is not grounds for a refund.

The Studio is not liable for venue restrictions, guest interference, weather, timeline delays beyond its control, equipment failure despite reasonable precautions, or force majeure events. Maximum liability shall not exceed total fees paid.

Neither party is liable for delays caused by illness, emergencies, natural disasters, travel disruptions, government restrictions, or events beyond reasonable control.

This Agreement is governed by the laws of Ghana.

This document constitutes the entire agreement between the Client and Jema Studios. Any form of payment confirms acceptance of these Terms of Service.